Further Reading
Live ChatOnline chat can refer to any kind of communication over the internet, but is primarily meant to refer to direct 1-on-1 chat or text-based group chat (formally also known as synchronous conferencing), using tools such as instant messaging applications—computer programs, Internet Relay Chat, talkers and possibly MUDs, MUCKs, MUSHes and MOOes. Customer Relationship ManagementCustomer Relationship Management, or CRM, is an industry term for software solutions involved in the entire process of pre-sales, sales and service relationship with a customer. Many software applications are now available that permit you to record this relationship from the time the clients asks their first question. Good CRM software is much more efficient than fragmented records as it can save time in tracking communications and transactions with a particular person. Sales ConversionIn marketing a conversion occurs when a prospective customer takes the marketer's intended action. If the prospect has visited a marketer's web site, the conversion action might be making an online purchase, or submitting a form to request additional information. The conversion rate is the percentage of visitors who take the conversion action. Website Traffic AnalysisWeb traffic is the amount of data sent and received by visitors to a web site. It is a large portion of Internet traffic and is determined by the number of visitors and the number of pages they visit. Sites monitor the incoming and outgoing traffic to understand the trends of visitors and which pages they visit. There are many ways to monitor this traffic and the gathered data is used to help structure sites, highlight security problems or indicate a potential lack of bandwidth. ZipZipping is the act of packaging a set of files into a single file or archive that is called a zip file. Usually, the files in a zip file are compressed so that they take up less space in storage or take less time to send to someone. There are several popular tools that can be used for zipping files: WinZip and Netzip for Windows, MacZip for Macintosh users, and Zip and UnZip for UNIX systems. The result of zipping is a single file with a ".zip" suffix. After you receive a zip file, you may have to extract and decompress the file by using the same kind of tool that was used to zip the original file. Plug and PlayPlug and Play (PnP) is a computer feature that allows the addition of a new device, normally a peripheral, without requiring reconfiguration or manual installation of device drivers. PnP is a process the computer runs through when it is first turned on, involving the boot process and power-on self-test. Therefore, the computer must be turned off before installing a PnP device into an expansion slot. Hot swapping is a similar feature that allows adding and removing devices while the computer is on. |
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